Senior Business Application Analyst

About the opportunity

The Senior Business Application Analyst will play a critical role in supporting and enhancing the suite of enterprise applications that power our daily operations. This includes platforms used for collaboration, learning, IT service management, work management, and more. 

This role requires a versatile and adaptable analyst who can provide configuration, support, and enhancement services across a diverse portfolio of systems. You will work closely with business users and technical teams to ensure applications meet evolving business needs through effective administration, troubleshooting, and solution development. 

The ideal candidate brings a strong foundation in application management and problem solving, combined with curiosity and a desire to continuously learn and apply new technologies. Comfortable working in a highly collaborative team and effective in a constantly evolving technology environment. Naturally and innately curious, a lifelong learner. 

Application deadline: Our team will begin reviewing applications immediately, and interviews will be scheduled with qualified candidates on a rolling basis. The application process will remain open until we have received a robust pool of qualified candidates. Once we have identified suitable individuals, we may close the application process without prior notice. We appreciate the time and effort invested by all applicants.

What you will accomplish

• Act as a primary point of contact for application support, troubleshooting issues, managing configuration, and ensuring reliable daily operation across enterprise systems (e.g., Smartsheet, Freshservice, Microsoft 365, learning management systems, and others). 

• Configure, customize, and maintain applications to align with business requirements, including user access, workflows, forms, notifications, and integrations. 

• Partner with business users to gather requirements, design solutions, and deliver enhancements or new functionality using low-code/no-code or platform-native tools. 

• Serve as a liaison between business teams and technical resources (internal or vendor-provided) to diagnose and resolve complex issues. 

• Leverage vendor documentation and technical resources to research, learn, and apply advanced configuration options and best practices. 

• Maintain and update application documentation, configuration records, and end-user guides. 

• Provide user support, training, and communications to promote adoption and optimize usage of enterprise applications. 

• Identify opportunities for automation, process improvement, and improved user experiences across supported platforms. 

• Participate in planning, testing, and implementing application upgrades and new releases. 

Experience and qualifications for success

• Bachelor’s degree, relevant certifications, or equivalent combination of education and experience. 
• Minimum of 8 years of relevant experience.

• 4+ years of experience supporting and administering enterprise applications. 

• Strong understanding of general application management concepts, including configuration, permissions, forms, workflows, and user support. 

• Demonstrated ability to learn and support a variety of application platforms. 

• Familiarity with low-code/no-code development approaches and common automation practices. 

• Excellent troubleshooting and problem-solving skills. 

• Strong written and verbal communication skills, with ability to translate technical concepts to non-technical users. 
• Collaborative and customer-oriented mindset.
• Comfort reading technical documentation and interfacing with vendor or IT support teams to resolve issues. 

Preferred Qualifications 

• Experience with SaaS enterprise business platforms such as Smartsheet, Microsoft 365, Freshservice, or similar. 

• Exposure to API-based integrations and reporting/dashboarding tools. 

• Understanding of IT governance, security, and best practices for managing enterprise applications. 

SWCA Environmental Consultants is a growing employee-owned firm, providing a full-spectrum of environmental services.  Our Vision (the North Star) is to make SWCA the best workplace and industry leader in sustainability, bringing sound science and creative solutions to global environmental challenges while maintaining a dedication to employee-ownership. We live our core values: we collaborate as #OneSWCA; we are #AlwaysLearning, we #NeverSettle, and we #GiveBack.

SWCA Environmental Consultants is a growing employee-owned firm, providing a full spectrum of environmental services. With offices across the United States, SWCA is one of the largest environmental compliance firms and ranks among Engineering News-Record’s Top 200 Environmental Firms. 

If you need assistance accessing SWCA’s website, completing the online application, or require accommodations at any point during the hiring process due to a disability, please contact us at accommodations@swca.com or call 1-480-581-5378. We’re committed to providing an inclusive and supportive experience for all candidates. This contact information is specifically for accommodation requests; other inquiries will not receive a response.

SWCA is committed to salary equity and salary transparency for all its employees.  In alignment with this commitment, SWCA posts good faith pay ranges on all its advertised job postings to promote pay equity and transparency.  

An employee in this corporate based position can expect a pay rate of $89,856-$116,812/year. Actual pay within this range may depend on experience, qualifications, geographic location, client requirements where applicable, and other factors permitted by law.  Regular-status employees are also eligible for performance bonuses. Candidates are also encouraged to consider SWCA’s Total Rewards package, which includes a competitive benefits package (https://www.swca.com/careers/benefits-wellness/), forward-thinking workplace flexibility, outstanding corporate culture, award-winning career development, and more. 

EOE - women, minorities, individuals with disabilities and veterans are encouraged to apply. At SWCA Environmental Consultants, we celebrate diversity and are committed to creating an inclusive work environment. We strongly encourage candidates from all backgrounds, including those with diverse experiences and veterans, to apply. We believe that a diverse and inclusive workforce enhances creativity, innovation, and overall organizational success

SWCA continues to invest deeply in career development programs, delivering our award-winning Career Landscape support resources to accelerate the growth of our staff. We recognize the valuable skills and experiences our internal team members bring to SWCA’s continued success. Qualified internal candidates are encouraged to apply and will be seriously considered for this position. We believe in promoting from within, where possible, providing our existing employees with compelling opportunities to advance their careers.

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