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Service

Community Engagement

Strengthening communication and stakeholder relationships to meet strategic objectives and regulatory requirements.

Male speaker giving presentation in lecture hall at university workshop. Audience in conference hall. Rear view of unrecognized participant in audience. Scientific conference event.

Overview

Engaging and communicating with stakeholders proactively is more critical than ever before. Agencies and project proponents must navigate shifting regulatory requirements and public expectations for stakeholder involvement in their projects. Identifying and addressing risks before they arise is increasingly important.

SWCA has decades of experience helping clients develop, manage, and implement stakeholder engagement and strategic communications strategies. We provide a full-service offering for all types of clients and every stage of the project lifecycle. Our approach centers on building trust, credibility, and respect between stakeholders and our clients through meaningful engagement and clear communication. We help clients understand stakeholder expectations, engage with them in productive ways, and address stakeholder concerns during project design, planning, and decision making.

Our clients benefit from a team of experienced professional communicators and facilitators with the following skills and capabilities:

  • Managing challenging stakeholder relationships and engaging vulnerable communities
  • Science communication knowledge and training
  • Deep understanding of federal and state regulatory processes (NEPA, CEQA, ESA, NHPA, etc.)
  • Custom technology solutions including collaborative mapping, interactive web meetings, virtual open house platform, and 360 visualizations
  • Seamless integration with experts and teams across SWCA’s other services

20+

States with Project Experience

200+

Virtual Public Meetings Since 2020

65+

Local Specialists

Professional Facilitation

We are trained in multi-stakeholder facilitation, environmental conflict resolution, and process design for virtual and in-person settings. SWCA facilitators pay attention to and manage dynamics that are often overlooked, help clients anticipate and head off potential risks, and free up other team members to focus on their primary roles. We are experienced in third-party/neutral facilitation that supports meaningful input, constructive dialogue, and collaborative decision-making.

We facilitate the entire process from planning and agenda development through meeting facilitation, documentation, and follow up. Our facilitators create inclusive environments that support robust participation and a constructive exchange of ideas, helping groups tackle challenging topics and move forward together.

Relevant Services

  • Advisory Committees/Councils
  • Alternatives Development
  • Collaborative Planning
  • Consensus Building
  • Independent Science/Peer-Review Panels
  • Landscape/Watershed Scale Planning
  • Natural Resource Management Planning
  • Public Meetings and Public Involvement
  • Scenario Planning
  • Strategic Counsel and Process Design
  • Training and Workshops
  • Working Groups

Public Involvement and Stakeholder Engagement

Strong stakeholder relationships and accessible community outreach are essential for the success of projects, from infrastructure development to environmental planning. Addressing “non-technical risks” such as political, regulatory, health, safety, security, environmental, and social considerations ensures smooth project delivery. Proactive and effective public involvement helps keep projects on schedule, manage costs, and achieve goals. We provide support across the full project lifecycle—feasibility, pre-permitting, permitting, construction, and beyond—to foster collaboration and drive success.

Relevant Services

  • Comment Tracking (Proprietary Database Tool)
  • Documentation and Compliance
  • Informational Materials/Content Development
  • Open Houses and Public Meetings
  • Public Notifications
  • Public Outreach (In-person and Virtual)
  • Strategic Counsel and Issue Assessment
  • Stakeholder Identification/Mapping

Strategic Communications

Purposeful communication delivers the right messages to the intended audiences through the most advantageous and effective means. We work with clients to plan, research, develop, and execute communications strategies and implement the optimal tactics—messaging, news releases, collateral, websites—to align with and fulfill broader organizational goals and objectives.

Relevant Services

  • Community Issue Analyses
  • Crisis Communications
  • Environmental Permitting and Planning
  • Focus Groups
  • Media Monitoring
  • Press Releases
  • Spokesperson Training
  • Strategic Counsel and Messaging
  • Web Design, Layout, and Content

Meet the Experts

SWCA Newsletter

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“In all my dealings with SWCA, I have been impressed with their skills, suggestions for improvements, and opportunities to be creative with solutions. It has been my on-going pleasure to work with such dynamic and knowledgeable staff.”

Leslie Negritto
CFO & COO, Natural History Museums of Los Angeles County

“The entire team was awesome to work with. Knowledgeable professionals that kept the project moving forward on time and delivered more services then expected and all on budget.”

Eric Smith
Fire Chief, Gloucester Fire Department

“[I appreciate SWCA's] successful and timely completion of an EIS on a complicated transmission line project. Always professional towards the federal agency and proponent.”

Cindy Freeman
Assistant Project Manager, SunZia Transmission, LLC

See How We Can Address Your Needs

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